Last Updated: October 10, 2025
Introduction
Pitchbox, LLC d/b/a LinkIndex (“LinkIndex,” “we,” “our,” or “us”) operates an online marketplace that connects marketers and agencies (“Buyers”) with publishers and content providers (“Sellers”) for link placements, guest posts, content development, and related services.
This Privacy Policy explains how we collect, use, share, and protect information in connection with our website, marketplace platform, and related communications (collectively, the “Services”), and what choices you have regarding your information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Quick Summary
- We collect account, transactional, and payment-related information to operate a secure marketplace.
- Buyer and Seller information may be shared with each other only as needed to complete orders.
- Payments are processed through PayPal’s Marketplace system; LinkIndex does not store full payment credentials.
- You can access, update, or request deletion of your data by contacting dataprotection@linkindex.com
- Data is processed in the United States with appropriate safeguards for international transfers.
1. Information We Collect
1.1 Information You Provide
When you register or use our Services, we collect:
- Name, business email, and contact information
- Company or agency details
- Billing and payout details (as handled by PayPal)
- Profile or listing information for your offers or purchases
- Communications through our internal messaging system
1.2 Information from Your Use of the Platform
We collect:
- Order and transaction records
- Listing details (domains, metrics, pricing)
- Messages and attachments exchanged within the Platform
- Review and rating data
- Usage logs and activity timestamps
1.3 Information Collected Automatically
We automatically log:
- IP address, device, and browser type
- Operating-system and referral information
- Session and cookie identifiers
- Clickstream and activity metrics
- Error logs and diagnostic data
1.4 Information from Third Parties
We may receive:
- Verification data from PayPal or identity-check partners
- Analytics and performance data (e.g., Google Analytics)
- Information from public sources (e.g., published websites)
- Data from marketing or CRM integrations you connect
2. How We Use Your Information
We use collected information to:
- Operate and maintain the marketplace
- Process transactions and facilitate PayPal payments
- Communicate order updates, invoices, and support messages
- Prevent fraud, abuse, and off-platform solicitation
- Improve functionality, security, and user experience
- Send service or marketing communications (with required consent)
- Comply with legal obligations and enforce our Terms of Service
3. How We Share Information
3.1 Between Buyers and Sellers
Essential order details (e.g., domain, publication URL, Buyer instructions) are shared between Buyers and Sellers to complete transactions. Personal contact details are not shared outside the Platform unless required for fulfillment.
3.2 With Service Providers
We share data with trusted vendors who assist in operating our Services, including:
- Hosting (e.g., AWS or equivalent)
- Analytics and monitoring (e.g., Google Analytics)
- Payment processing (PayPal Marketplace)
- Email and notification delivery
- Security and fraud-prevention providers
3.3 Legal Disclosures
We may disclose data:
- To comply with lawful requests or legal obligations
- To protect our rights, property, or safety or that of others
- To detect and prevent fraud or security incidents
3.4 Business Transfers
If LinkIndex is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.
3.5 With Your Consent
We share information with third parties when you consent or direct us to do so.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Authenticate users and maintain sessions
- Remember preferences
- Analyze traffic and Platform usage
- Improve features and personalize content
You can manage cookies through your browser settings; blocking certain cookies may limit functionality.
5. Data Security
We employ administrative, technical, and physical safeguards such as:
- Encryption in transit (TLS 1.2 or higher)
- Secure authentication and access control
- Periodic security reviews and monitoring
- Restricted employee access to personal data
No system is perfectly secure; we cannot guarantee absolute protection, but we maintain industry-standard controls to minimize risk.
6. Data Retention
We retain data as long as needed to provide our Services, resolve disputes, and comply with legal obligations.
- Account and transaction records are retained for accounting and regulatory purposes.
- Inactive account data may be anonymized or deleted after statutory retention periods.
- We may retain minimal identifying details for fraud-prevention and audit purposes.
7. International Transfers
Data is processed in the United States.
For transfers from the EEA, UK, or Switzerland, we rely on Standard Contractual Clauses and equivalent safeguards to ensure adequate protection.
8. Your Privacy Rights
Depending on your location, you may have rights to:
- Access and receive a copy of your data
- Correct inaccurate information
- Request deletion (subject to legal obligations)
- Object to or restrict processing
- Opt out of marketing communications
To exercise rights, contact dataprotection@linkindex.com
We may verify your identity before responding.
9. Legal Bases for Processing (EEA/UK Users)
We process personal data based on:
- Performance of a contract (providing marketplace services)
- Legitimate interests (fraud prevention, analytics, improvements)
- Consent (where required for marketing)
- Legal obligations (record-keeping and compliance)
10. Children’s Privacy
Our Services are intended for adults in a business context.
We do not knowingly collect data from children under 16.
If such data is discovered, we will promptly delete it.
11. Third-Party Links
The Platform may contain links to external websites or tools. We are not responsible for their privacy practices; please review their policies before use.
12. Changes to This Policy
We may update this Privacy Policy periodically.
The “Last Updated” date reflects the most recent revision.
Material changes will be communicated via email or a notice on our website.
Continued use of the Services after an update constitutes acceptance.
13. Contact Us
Email: dataprotection@linkindex.com
Phone: +1 215-475-5096 (9 AM – 5 PM EST)
Mail: Pitchbox, LLC d/b/a LinkIndex
626 Jacksonville Road, Suite 105
Warminster, PA 18974 USA
For responsible disclosure of security issues, contact security@linkindex.com
