Terms of Service

Last Updated: October 10, 2025

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Pitchbox, LLC d/b/a LinkIndex (“LinkIndex,” “we,” “our,” or “us”) governing your access to and use of the LinkIndex platform (the “Platform”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree, you may not access or use the Platform.

1. DEFINITIONS

  • Buyer / Marketer: A registered user purchasing link placements, guest posts, content development, or related services through the Platform.
  • Seller / Publisher / Agency: A registered user offering link placements, guest posts, content development, or similar services via the Platform.
  • Platform: The LinkIndex online marketplace, including all associated websites, web applications, APIs, and communication tools.
  • Order: A transaction initiated by a Buyer and accepted by a Seller for link placement, content publication, content creation, or similar services.
  • Guarantee: A commitment offered by certain Sellers or Agencies to maintain an active backlink for a defined period (the “Guarantee Term”).
  • Fees: The service, platform, or transaction fees charged by LinkIndex as described herein.
  • PayPal Marketplace System: The third-party payment system LinkIndex uses to process marketplace transactions securely between Buyers and Sellers.

2. PLATFORM OVERVIEW

LinkIndex is a digital marketplace that connects Buyers and Sellers for link placements, guest posting, content development, and related services.
LinkIndex facilitates communication, payment, and order management but is not a party to individual transactions between Buyers and Sellers.

All Users agree to conduct business transparently and ethically, in compliance with applicable laws, advertising standards, and search engine guidelines.

3. ACCOUNT REGISTRATION

To use the Platform, you must:

  • Be at least 18 years old and legally capable of entering into binding agreements;
  • Provide accurate, current, and complete registration information;
  • Maintain your account credentials securely; and
  • Use the Platform for lawful purposes only.

Sellers must complete a PayPal Marketplace onboarding process to receive payouts.
We strongly recommend using a PayPal Business account to ensure smooth payments. Funds for completed Orders are transferred directly to the Seller’s designated PayPal account, minus applicable fees.

4. MARKETPLACE CONDUCT

4.1 Integrity of Transactions

All transactions between Buyers and Sellers must be conducted exclusively through the LinkIndex Platform.
Sellers may not solicit Buyers to complete transactions outside of LinkIndex, nor may Buyers attempt to circumvent the Platform to avoid paying fees.

This includes, but is not limited to:

  • Sharing or requesting personal contact information (email, phone, social media, or website links) within messages or order notes;
  • Attempting to negotiate, pay for, or deliver services outside of the Platform;
  • Direct outreach or off-platform communication after initial contact.

Violations of this policy may result in immediate suspension or permanent termination of your account, cancellation of Orders, and forfeiture of earnings or credits. LinkIndex reserves the right to investigate and take any necessary legal or technical measures to enforce this policy.

5. ORDERS AND ACCEPTANCE PROCESS

5.1 Order Workflow

  • A Buyer places an Order through the Platform.
  • The Seller may accept or decline the Order.
  • Once accepted, the Seller must complete the work in accordance with the agreed-upon specifications.

5.2 Buyer Review Period

When the Seller submits completed work, the Buyer has a defined review period (as specified per Order) to:

  • Accept the work; or
  • Request reasonable revisions consistent with the Order’s scope.

If the Buyer takes no action within the review period, the system will automatically mark the Order as complete, deeming the Order fulfilled and releasing payment to the Seller.

5.3 Revisions

Buyers may request revisions within the allowed timeframe. Sellers are expected to make reasonable edits aligned with the original order scope. Repeated or unrelated revision demands may be rejected.

6. PAYMENTS AND FEES

6.1 Payment Processing

LinkIndex uses the PayPal Marketplace system for all financial transactions. When a Buyer places an Order, funds are collected via PayPal and held until the Order is marked as complete.

Upon Buyer acceptance or automatic completion per Section 5.2, PayPal transfers funds to the Seller (minus applicable platform and payment processing fees).

6.2 Refunds and Non-Performance

If a Seller fails to fulfill an Order or the Buyer rightfully rejects the delivery within the review period, LinkIndex will instruct PayPal to reverse the transaction and issue a refund to the Buyer.

6.3 Platform Fees

LinkIndex may charge platform service fees to one or both parties, the Buyer and/or the Seller—depending on the listing type, category, or arrangement shown at checkout.
All applicable fees are disclosed before an Order is placed.
Both Buyers and Sellers authorize PayPal and LinkIndex to automatically deduct the relevant fees from their payment or payout amounts as part of the PayPal Marketplace flow.

6.4 Taxes

Buyers and Sellers are independently responsible for any applicable taxes, duties, or regulatory fees related to their transactions.

7. LINK GUARANTEES

Some Sellers or certified Agencies may offer a Link Guarantee for specific listings.
These guarantees ensure that a backlink remains live for a defined period (“Guarantee Term”).
Listings with such guarantees will be clearly marked on the Platform and may involve additional costs borne by the Buyer, Seller, or both, depending on the arrangement.

7.1 Responsibilities

  • The Seller offering a Link Guarantee is responsible for ensuring that the guaranteed link remains active and accessible during the stated Guarantee Term.
  • The Buyer is responsible for verifying the link’s status during this period.
  • If a guaranteed link becomes unavailable, the Buyer must notify the Seller via the Platform.
    • If the Seller fails to respond or resolve the issue within a reasonable timeframe, the Buyer may escalate the matter to LinkIndex support.
    • LinkIndex will make best efforts to facilitate link replacement or equivalent remediation.

7.2 Enforcement

LinkIndex does not actively monitor guaranteed links unless the Buyer paid for the Guarantee option as part of the Order.
If the Buyer paid for the Guarantee, LinkIndex will ensure a replacement link of the same or higher quality at no additional cost.

8. INTELLECTUAL PROPERTY

Each party retains ownership of its pre-existing intellectual property.
By submitting content, Sellers grant Buyers a limited, non-exclusive license to use the deliverables solely for their intended marketing or SEO purposes.

LinkIndex retains all rights to the Platform, software, and underlying technologies.

9. CONFIDENTIALITY

Users may not disclose or misuse any confidential information obtained through the Platform, including business data, contact details, or trade secrets.
This obligation survives account termination.

10. PRIVACY AND DATA PROTECTION

Use of the Platform is subject to LinkIndex’s Privacy Policy, which explains how personal and transactional data are collected, stored, and processed.
By using the Platform, you consent to such processing in accordance with applicable laws, including GDPR and CCPA where relevant.

11. USER WARRANTIES

You represent and warrant that you:

  • Have the authority to enter into these Terms;
  • Will comply with all applicable laws, including advertising and spam regulations;
  • Own or have the necessary rights to all submitted materials;
  • Will not use the Platform to distribute illegal, harmful, or misleading content.

12. SUSPENSION AND TERMINATION

LinkIndex reserves the right to suspend or terminate accounts at its discretion, including for:

  • Violations of these Terms;
  • Fraudulent or abusive activity;
  • Chargebacks or payment disputes;
  • Repeated buyer-seller circumvention attempts.

Upon termination, any pending Orders may be canceled, and LinkIndex may withhold or refund payments as appropriate.

13. DISCLAIMERS

The Platform is provided “as is” and “as available.”
LinkIndex makes no warranties, express or implied, including those of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee SEO results, link permanence, or performance outcomes.

14. INDEMNIFICATION

You agree to indemnify and hold harmless LinkIndex, its officers, employees, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the Platform;
  • Your breach of these Terms; or
  • Any content or links you submit or publish through the Platform.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • LinkIndex shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, goodwill, or business opportunities.
  • The aggregate liability of LinkIndex for any claim arising out of or relating to these Terms or the Platform shall not exceed the total amount of platform fees actually paid by you directly to LinkIndex in connection with the specific transaction giving rise to such claim.
    This limitation expressly excludes:
    • The base cost of the product or service purchased from a Seller;
    • Any amounts collected by or paid to third-party processors (including PayPal); and
    • Any taxes, refunds, or third-party fees not retained by LinkIndex.
  • Nothing in these Terms limits liability for intentional misconduct, gross negligence, or violations of applicable law that cannot be disclaimed.

16. DISPUTE RESOLUTION

The parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Platform through good-faith negotiation.
If no resolution is reached within a reasonable period, the dispute shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of law principles.
Any legal action or proceeding arising from or relating to these Terms shall be brought exclusively in the state or federal courts located within the Commonwealth of Pennsylvania, and each party hereby irrevocably submits to the personal jurisdiction and venue of such courts.

17. GENERAL PROVISIONS

  • Entire Agreement: These Terms constitute the full understanding between you and LinkIndex.
  • Amendments: LinkIndex may modify these Terms at any time by posting an updated version on the Platform. Continued use constitutes acceptance.
  • Severability: If any provision is held invalid, the remainder remains in effect.
  • Assignment: You may not assign these Terms without LinkIndex’s written consent. LinkIndex may assign them without restriction.
  • Force Majeure: Neither party shall be liable for delays due to causes beyond reasonable control (e.g., natural disasters, war, internet failures).
  • No Waiver: Failure to enforce a provision does not constitute a waiver of rights.
  • Notices: Notices may be delivered electronically to your registered email address or via Platform notifications.

By using LinkIndex, you acknowledge that you have read, understood, and agreed to these Terms of Service.